Today’s businesses are defined by their ability to provide customers with convenient experiences. Therefore, it is no surprise that kiosks are now everywhere—restaurants, retail stores, airports, hotels, you name it.
Self-service kiosks are automated touch screens with computers that let visitors perform tasks without relying on hotel staff. Kiosks in hotels are designed to complement or completely replace the traditional front-desk service.
Keep reading to know how self-service kiosks can benefit you.
- Faster check-in and check-out
From the moment guests arrive at your hotel until they check out, they desire a convenient experience. A visitor’s perception of your hotel may be negatively impacted by lengthy check-in and check-out lines. Time is crucial when travelling, and a protracted wait can interfere with the guest’s plans and schedule.
Instead, visitors can use self-service kiosks to scan their government-issued ID or look up their name, booking number, or email address. This will help them bypass the check-in line and also reduce wait times and front desk lines significantly.
More convenience, more control, and the absence of tedious queues are all benefits of a frictionless check-in and check-out experience.
- Possibilities for increasing revenue
Since many customers do not prefer face-to-face sales, they are much more likely to buy more services using the click of a button. If implemented well, this can help increase your hotel’s income without adding more staff costs.
Upsell opportunities may increase with self-service solutions. A self-service kiosk makes it simple for customers to upgrade their rooms, use promotional deals, and buy extra amenities like room service or breakfast.
- Improved hotel resource management
Hoteliers are always looking to optimise their resources and use them as efficiently as possible. By automating the check-in and check-out processes, employees will have more time for deeper, more intimate interactions with visitors. This could include giving advice to a visitor before they leave, attending to an urgent problem, or simply making an effort to interact and converse with visitors. These minor interactions enable hotel staff to stand out from the competition and develop deeper relationships with guests.
- Cuts down on human errors
Several mistakes can happen with hotel reservations, from misspelling guests’ names to choosing the incorrect room type. Regardless of how well-trained your staff may be, to err is human.
By automating the process of registrations and simplifying the check-in procedure, you can reduce the likelihood of common errors and improve customer interaction. Kiosks correctly record customer data since visitors enter it themselves while registering and checking in. The likelihood of inaccuracy is thereby much diminished.
- Customised guest experiences
Self-service kiosks are able to compile relevant information about visitors and their past stays, including past purchases, room preferences, and other specific requests. If the kiosk and the hotel’s system are properly integrated, you will be able to obtain this information quickly and provide a more individualised experience.
- Check-in using no contact
Safety and cleanliness are of the utmost importance for your guests and staff during the pandemic. This is another factor that makes contactless services more preferable. You can get rid of crowded front desks and lobbies, speed up check-in and check-out, limit interactions, and encourage a space where social distancing is possible.
Self-service kiosks offer hotels, staff, and visitors a variety of benefits. Customers are growing more tech-savvy and anticipating speedy satisfaction. You can cater to this need in several ways—from offering a simple booking to enabling a quick check-out. This is why kiosks are the next big thing in the hospitality sector and are here to stay.
